You can cancel your flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, we will charge service charge per person per sector as standard cancellation charges. over and above the airline's own cancellation charge will apply.
For all offline cancellation of domestic a standard service charge per person per sector will be charged by us , over and above the airline's own cancellation charge will apply.
For international flight bookings a standard fee of Rs 1000 per person would be charged for online cancellation and 2000 for any offline cancellation, over and above the airline own cancellation charge. No show charges will be applicable as per the airline Policy.
For no-show on domestic flights, Lords Travel will charge Rs. 200 per person per sector as standard no-show charges.
Please refer to airline specific amendment and cancellation policy while using Lords Travel Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
FEES PAYMENT
flyhighlords.com reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services.
flyhighlords.com further reserves the right to alter any and all fees from time to time, without any prior notice. The user shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by flyhighlords.com for listing, services or transaction fee or any other fee or service because of any technical or other reason, whatsoever, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. In cases where the short charge is claimed prior to the utilization of the booking, Lords Travel will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Lords Travel will process the refund of the booking amount paid by the User and intimate the User about the same. Lords Travel is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Lords Travel as the case may be.
The user shall request flyhighlords.com for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 30 days from the date of departure for the air ticket and/or the date of check in for the hotel booking.
Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels, Cruise etc and lordstravels.com as the case may be. No refund would be payable for any requests made after the expiry of 30 days as above and all unclaimed amounts for such unutilized air or hotel booking shall be deemed to have been forfeited.
REFUND
Refunds will be processed as per the airline fare, Hotel, Cruise, Insurance rules and cancellation policy. Such refunds shall be subject to Lords Travel receiving the same from the airlines/hotel/cruise/ insurance company. However, the convenience fee paid to Lords Travel paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline/ hotel / Cruise / Insurance company need to be intimated to Lords Travel, in order to initiate the process of refund. The processing time for refunds may vary depending on Vendor, the mode of payment, bank etc. The refund shall be processed after deducting the Lords Travel service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Lords Travel will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Lords Travel will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
REFUNDS RULES
a) All our tickets, hotels and car rental service fees are NON-REFUNDABLE.
b) For air fare rules call reservations.
c) Hotel cancellation penalties are stated at the time of booking.
d) For car rental refund rules contact the supplier.
e) If you have applied for a refund with us, we do not guarantee the time period it may take for the refunds to be processed by Credit Card Companies.
f) To amend / cancel your tickets offline, call Lords Travel Support on +91-11-40163000 or our toll free no 18008910375 or send u a email on our support at info@flyhighlords.com